Responding to Customers on Social Media Can Boost Satisfaction by 20%

Author: External Author | | Categories: Blog Writing , Digital Marketing , Digital Marketing Agency , Digital Marketing Company , Direct Marketing Campaigns , Online Marketing , Reputation Management , Search Engine Optimization , SEO Marketing Agency , Small Business Marketing , Web Design Company , Website Change Management , Website Creation


According to a new research from INFORMS Journal Information Systems Research, better management of customer care on Twitter is responsible for a 19% increase in customer satisfaction. An increase of almost 20% is amazing for any positive business metric. But, when it is in customer satisfaction, it is that much better.

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